Our Book Now, Pay Later option allows you to make your reservation with just a 5% non-refundable deposit. The remaining balance is paid 3 days before your tour.

The 5% deposit is non-refundable under all circumstances. Your final payment is automatically scheduled with the credit card used for your deposit. This payment will be processed 3 days before the date of the first tour on your invoice. A reminder email will be sent to you 2 days before this payment. If your payment is declined, your reservation will be canceled.

To update your credit card information, you'll need to contact us at least 5 days before the date of the first tour on your invoice.

Please see these examples for the refund amounts for each payment method:

Tour reserved with payment in full for a tour - 7 day cancellation policy

• Canceled at least 7 days before the tour: 100% refund
• The tour is canceled due to unforeseen circumstances: 100% refund

Tour reserved with Book Now, Pay Later - 7 day cancellation policy

• Canceled at least 7 days before the tour: Your payment for the remaining balance will be canceled. Your 5% deposit is not refunded.
• The tour is canceled due to unforeseen circumstances: 95% refund

Each tour has a unique cancellation window. Many tours can be canceled within 24 hours, while others might be up to 7 days for Private trips. Please see the cancellation policy listed on each tour page description. No refund is available if canceled after the stated cancellation window. 

Tourbase must be notified by phone or by email for a refund to be issued. To request a cancellation, please provide us with your reservation number (beginning with the letter “A” followed by numbers) and your reason for cancellation. We send an email once the refund has been issued; it can then take 5-10 days to show up on your credit card statement. Phone: (970) 729-8925 Email: [email protected]

Our Book Now, Pay Later option requires a 5% deposit that is non-refundable. 

According to real-time market exchange rates, currency exchanges will be made to and from US dollars. This means that, in some instances where exchange rates have changed, customers may receive a full refund totaling less than the amount paid for the initial purchase.

We use cookies to help improve your experience on this website. This cookie policy is part of Telluride Tourbase's privacy policy. It covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from this site. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the cookie's lifespan.

Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store user settings (e.g., time zone, notification preferences), and personalize content (e.g., advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site. Cookies set by other sites and companies (i.e., third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to a website's experience. They enable core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you. We use performance cookies on our site.

Functionality cookies

Functionality cookies collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). This information lets websites provide customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or third-party services. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine the most relevant and appropriate promotional content to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to them. These cookies may be set by the website you’re visiting (first-party) or third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Thank you for choosing to be part of our community at Tourbase. We are committed to protecting your personal information and your right to privacy. When you visit our website https://telluridetourbase.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the most transparent way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take the time to read it carefully. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services. This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Sites”). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

It is Tourbase's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website and other sites we own and operate.

Personal information is any information about you that can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

If our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to your activities after leaving our site. This policy is effective as of 7 September 2024.

TABLE OF CONTENTS 

1. What information do we collect?

2. How do we use your information?

3. Will your information be shared with anyone?

4. Do we use cookies and other tracking technologies?

5. Do we use Google Maps?

6. How long do we keep your information?

7. How do we keep your information safe?

8. Do we collect information from majors?

9. What are your privacy rights?

10. Do California residents have specific privacy rights?

11. Do we make updates to this policy?

12. How can you contact us regarding this policy?

1. What information do we collect?

Rest assured, we have stringent security measures in place to protect your personal information. The information we collect falls into two categories: voluntarily provided and automatically collected information.

Personal information you disclose to us. Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in our services and promotions. We collect personal information you provide us, such as name, address, contact information, passwords, security data, and payment information.

Sensitive Information - “Sensitive information” or “special categories of data” is a subset of personal information that is given a higher level of protection. The types of sensitive information that we may collect about you include:

•   Health information - We will not collect sensitive information about you without first obtaining your consent, and we will only use or disclose your sensitive information as permitted, required, or authorized by law.

Payment Data - We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. Our payment processor stores all payment data, and you should review its privacy policies and contact the payment processor directly to answer your questions. All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected.  Automatically collected information refers to any information automatically sent by your devices when accessing our products and services. Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Sites. We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites, and other technical information. This information is primarily needed to maintain the security and operation of our Sites and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. 

User-Generated Content - We consider “user-generated content” to be materials (text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials. Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.

Information collected from other sources. We may collect limited data from public databases, marketing partners, and other outside sources. We may obtain information about you from other sources, such as public databases, joint marketing partners, and other third parties. Examples of the information we receive from other sources include social media profile information, marketing leads, search results, and links, including paid listings (such as sponsored links).

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In this instance, we only collect personal information that is reasonably necessary to provide our services to you.

2. How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Sites for various business purposes, as described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:  

• To facilitate account creation and logon process with your Consent. If you choose to link your account with us to a third-party account ‘(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To send you marketing and promotional communications for Business Purposes and/or with your Consent. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails anytime (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
• To send administrative information to you for Business Purposes, Legal Reasons and/or possibly for Contractual. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
• To post testimonials with your Consent. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
• To deliver targeted advertising to you for our Business Purposes. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• To request Feedback for our Business Purposes. We may use your information to request feedback and contact you about using our Sites.
• For Other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our sites, products, services, marketing, and your experience.

3. Will your information be shared with anyone? 

We only share information with your consent to comply with laws, to protect your rights, or to fulfill business obligations. We only share and disclose your information in the following situations:

•  Compliance with Laws: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies. suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Sites. which will enable them to collect data about how you interact with the Sites over time. This information may be used to. among other things, analyze and track data, determine the popularity of certain content, and better understand online activity. Unless described in this Policy. we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Business Partners: We may share your information with our business partners to offer certain products, services, or promotions.

4. Do we use cookies and other tracking technologies? 

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. Do we use Google maps? 

Yes, we use Google Maps for the purpose of providing better service. This website, mobile application, or Facebook application uses Google Maps APIs. Using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

6. How long do we keep your information? 

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives). then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe? 

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

8. Do we collect information from majors? 

We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].

9. What are your privacy rights? 

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the fight (i) to request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable. to data portability. In certain circumstances. you may also have the right to object to the processing of your personal information. To make such a request, please use the mag gems provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we rely on your consent to process your personal information, you can withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal. Suppose you are a resident of the European Economic Area, and you believe we are unlawfully processing your personal information. In that case, you also have the right to complain to your local data protection supervisory authority. You can find their contact details Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: – Contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements. 

Cookies and similar technologies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove cookies and reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt out of interest-based advertising by advertisers on our Sites visit http://www.aboutads.info/choicesl.

Opting out of email marketing. You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To opt-out, you may: – Contact us using the contact information provided. – Note your preferences when you register an account with the site.

10. Do California residents have specific privacy rights?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us. once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age. reside in California, and have a registered account with the Sites, you have the right to request removal of unwanted data that you publicly post on the Sites. To request removal of such data. please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will ensure the data is not publicly displayed on the Sites, but please be aware that the data may not be completely or comprehensively removed from our systems.

11. Do we make updates to this policy? 

If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

12. How can you contact us regarding this policy? 

Please reach out to us at [email protected] with any questions.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our website's privacy policy.